Complaints Policy

At AMM, we strive to provide the best products/services and maintain a high standard of customer satisfaction. We take complaints seriously and aim to address them promptly and fairly.

Submitting a Complaint

If you have a complaint about our products, services, or the way we handle your personal data, you can submit your complaint in writing via email, letter, or through our official complaint form available on our website.

Information Required

When submitting a complaint, please provide the following details to help us investigate and resolve the issue efficiently:

• Your name and contact information.
• Detailed description of the complaint.
• Any supporting documents or evidence related to the complaint.

Complaint Handling

Upon receiving your complaint, we will acknowledge receipt within [specified timeframe] and provide a reference number for tracking purposes. Our dedicated team will investigate the matter thoroughly and aim to provide a resolution within [specified timeframe] wherever possible.

Escalation

If you are not satisfied with the initial response or resolution provided, you have the right to escalate your complaint to a higher level within the company. Details on the escalation process will be provided in our initial response.

Feedback and Follow-Up

We value your feedback. Once the complaint is resolved, we may request your feedback to improve our processes and prevent similar issues in the future.

Contact Us

To submit a complaint or inquire about the status of a previously submitted complaint, please contact our Customer Support team at info@ammfac.com or through our designated customer service channels.